Worth the wait!
"We are thrilled with our bed. It was absolutely beautiful and truly ties our room together. I so appreciate customer service updating us and assisting us. We plan to purchase from the company again!"
Shipping + Returns
Paynes Gray will gladly accept eligible items within 30 days of delivery (*Exclusions apply.)
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Please email info@paynesgray.com for an RA# and return instructions.
Exclusions: We do NOT allow returns on furniture, lighting, mirrors, wallpaper, wall art, rugs over 8’ x 10’, multiples of 4 or more of the same item, items that ship via freight, custom made to order items, clearance “Final Sale” items, special order items and gift certificates. Excluded brands include: Bella Notte, Garnier-Thiebaut, Global Views, Redford House, Spicher & Co, Studio A.
Paynes Gray offers Free Shipping on all orders for the 48 contiguous United States. Unless noted on the product page, all products ship FREE via standard ground, curbside freight or threshold freight.
All orders are processed within 24 hours. Lead times vary but are typically 5-10 business days to ship unless otherwise noted on the product listing. Pre-orders have expected ship date noted on product pages and are subject to change by the manufacturer.
SMALL PARCEL: All products ship FREE via standard ground delivery. Shipping times vary among brands and products. General shipping for in stock items is within 1-2 weeks. You will receive tracking via email once your order ships.
FREIGHT SHIPMENTS: Furniture and oversized items that require freight delivery can take an average of 3-6 weeks AFTER it leaves the factory. This timeframe is the average and not guaranteed. Some deliveries may take longer depending on the destination. You will receive tracking and delivery instructions via email once your order is prepared to ship. ALL freight deliveries require a signature.
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White Glove Premium or Assembly options may be available for an additional fee, typically ranging from $75-$150 and would include Room of choice, light assembly and packaging removal.
At this time, we are only able to offer Free Shipping to the 48 contiguous United States.
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Frequently Asked Questions
Live customer support is available Monday - Friday from 9am to 5pm CT via chat, email or by phone at 800-487-6316.
For help during off hours, email info@paynesgray.com or fill out this Contact Us form and we will respond as soon as we can.
Samples may be available for wood/metal finishes, fabric or rugs.
Please email us at info@paynesgray.com with the product, fabric/finish you are interested in and your shipping address.
Preorders are items that are out of stock but have an expected arrival and ship date provided by the manufacturer. If the expected ship date changes, we will update any open orders with the new shipping information.
Products marked as "Final Sale" are discontinued, clearance items. They are new products, unused and were not used as demo or floor models. Unless otherwise noted, they contain no flaws or irregularities.
Overall rating: 3.6666667 / 5 from 3 reviews.
AI Generated Review Summary
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Reviews
I’ll update if/ when we ever receive the bed.
"I currently have no idea how the bed is, because it has not been delivered yet. The very poor communication has been very unsettling. I have no idea when the bed will appear. I will update this review if we ever receive the bed."
Redford House Swedish Luxe Bed
"Thanks SO much, especially for Nita. She rocks!! She helped us SO much with everything. Our bed is BEAUTIFUL!! Thanks again!"
Q&A
- Is box spring necessary with this bed?
- Great question! Yes, a low profile box spring is recommended. The slats that are included are not sufficient to support the mattress alone. Hope that helps!
- I would like to order samples of your Antique white, Raw cotton, White wash, and Beachwood colors. I am interested in the Swedish Luxe Bed king size. Does this ever go on sale?
- Great questions! Yes, we loan out the samples of the Redford House pieces free of charge. Please email us at info@paynesgray.com with your request and shipping address. Unfortunately, I do not see any sales coming up for Redford House but we do offer a First Time Buyer's discount of 15% when you sign up for the newsletter. Hope that helps!
- Does this bed have slats? If so, how far apart are they spaced? Thank you.
- Great question! Yes, the bed is a slat system and are spaced approximately 15in apart. Hope that helps!
- Is this solid wood? How am I able to see this in another color? Is this 20% off? Delivery and white glove assemble?
- Great questions! Yes, all Redford House pieces are made with Alder, a hardwood from USA. We can provide samples of the wood finishes in any of the available colors. Please send your request for the finish you would like to see with your shipping address to info@paynesgray.com. We offer Free White Glove shipping on Redford House pieces, which includes room of choice, assembly and removal of packaging materials. Hope that helps!
