Shipping + Returns
Paynes Gray will gladly accept eligible items within 30 days of delivery (*Exclusions apply.)
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Please email info@paynesgray.com for an RA# and return instructions.
Exclusions: We do NOT allow returns on furniture, lighting, mirrors, wallpaper, wall art, rugs over 8’ x 10’, multiples of 4 or more of the same item, items that ship via freight, custom made to order items, clearance “Final Sale” items, special order items and gift certificates.
Paynes Gray offers Free Shipping on all orders for the 48 contiguous United States. Unless noted on the product page, all products ship FREE via standard ground, curbside freight or threshold freight.
All orders are processed within 24 hours. Lead times vary but are typically 5-10 business days to ship unless otherwise noted on the product listing. Pre-orders have expected ship date noted on product pages and are subject to change by the manufacturer.
SMALL PARCEL: All products ship FREE via standard ground delivery. Shipping times vary among brands and products. General shipping for in stock items is within 1-2 weeks. You will receive tracking via email once your order ships.
FREIGHT SHIPMENTS: Furniture and oversized items that require freight delivery can take an average of 3-6 weeks AFTER it leaves the factory. This timeframe is the average and not guaranteed. Some deliveries may take longer depending on the destination. You will receive tracking and delivery instructions via email once your order is prepared to ship. ALL freight deliveries require a signature.
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White Glove Premium or Assembly options may be available for an additional fee, typically ranging from $75-$150 and would include Room of choice, light assembly and packaging removal.
At this time, we are only able to offer Free Shipping to the 48 contiguous United States.
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Frequently Asked Questions
Live customer support is available Monday - Friday from 9am to 5pm CT via chat, email or by phone at 800-487-6316.
For help during off hours, email info@paynesgray.com or fill out this Contact Us form and we will respond as soon as we can.
Samples may be available for wood/metal finishes, fabric or rugs.
Please email us at info@paynesgray.com with the product, fabric/finish you are interested in and your shipping address.
Preorders are items that are out of stock but have an expected arrival and ship date provided by the manufacturer. If the expected ship date changes, we will update any open orders with the new shipping information.
Products marked as "Final Sale" are discontinued, clearance items. They are new products, unused and were not used as demo or floor models. Unless otherwise noted, they contain no flaws or irregularities.
