Only partial refunds are granted in the following circumstances:

  • All orders are processed within 24 hours and tracking information will be provided within 2-5 business days.
  • All products ship free via standard ground delivery from the manufacturer. Shipping times vary among products, general shipping for instock items are normally within 1-2 weeks. You will be contacted with specific ship date with tracking number after order is placed.
  • Furniture and oversized items that ship freight will require 2-3 weeks for delivery. Standard Freight is curbside, to your door. White Glove freight may be an option for an additional charge. Email us at info@paynesgray.com for a quote.


Paynes Gray’s return policy lasts 15 days. If 15 days have passed since your purchase, we cannot offer you a refund or exchange. Furniture, lighting, mirrors, and gift certificates are exempt from being returned.

To be eligible for a return, you must have an RMA number. To request RMA, please email us at info@paynesgray.com. To return an an item, it must be unused in the same condition as received, in the original packaging.

Only partial refunds are granted in the following circumstances:

  • For reasons we are not at fault for, any item that is damaged, missing parts, and/or not in original condition
  • Any item that is returned more than 15 days after delivery


If your return is received, inspected and determined as eligible for a refund, your refund will be processed with 15% restocking fee and shipping costs deducted from refund amount.

For eligible returns, your refund will be processed, and a credit will automatically be applied to your original method of payment within a 1 business day.

Sale Items

Only regular priced items are eligible for a refund. Sale items are final and cannot be refunded.


Only items that are defective or damaged will be replaced. If you need to exchange a qualified item for the same item, send us an email at info@paynesgray.com.


You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Return tip: if you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and therefore cannot guarantee a refund.